Cave tour reservation and cancellation policies

Reservations for cave tours must be paid in full at time of booking
Adult Tour participants (ages 19+) are required to sign a Legal Waiver and Release of Liability
School Groups or Scout Groups must have a Parental Consent Form filled out for each underage participant.
Our reservation software, Singenuity, Applies a 3% Processing Fee per booking (Non-Profit Organizations exempted)
You can change the time or day of your booking (if space available) up to 24 hours in advance of booking. Change Fee of $7.99 (plus gst) will apply (Non-Profit Organizations exempted).
Children 5-15 years old must be accompanied by an adult. Youth 16-18 years old can be signed in by an adult.
Helmets with headlamps are included in Tour Rates
View the What to Wear Video about clothing and footwear. NO flip-flops, sandals, holey soles permitted
Ensure all participants on your reservation are familiar with your Detailed Tour Description
Tours run rain, snow or shine
Min. tour size – 2 participants plus guide

Cancellations will be accepted by email only (not by phone) reservations@hornelake.com
No refunds for changes or cancellations within 24 hours of tour departure.
Cancellations made more than 48 hours prior to tour departure can be converted to a Gift Certificate for future use (up to 2 years).
Refunds will be subject to a 10% fee (plus gst).
There are NO REFUNDS for absent participants, no-shows, or partial participation.
The 50% Deposit for large group reservations is non-refundable