Cave tour reservation and cancellation policies


  • Reservations for cave tours must be paid in full at time of booking
  • Adult Tour participants (ages 19+) are required to sign a Legal Waiver and Release of Liability 
  • School Groups or Scout Groups must have a Parental Consent Form filled out for each underage participant.
  • Our reservation software, Singenuity, Applies a 3% Processing Fee per booking (Non-Profit Organizations exempted)
  • You can change the time or day of your booking (if space available) up to 24 hours in advance of booking. Change Fee of $7.99 (plus gst) will apply (Non-Profit Organizations exempted).
  • Children 5-15 years old must be accompanied by an adult. Youth 16-18 years old can be signed in by an adult.
  • Helmets with headlamps are included in Tour Rates
  • View the What to Wear Video about clothing and footwear. NO flip-flops, sandals, holey soles permitted
  • Ensure all participants on your reservation are familiar with your Detailed Tour Description
  • Tours run rain, snow or shine
  • Min. tour size – 2 participants plus guide


  • Cancellations will be accepted by email only (not by phone)
  •  No refunds for changes or cancellations within 24 hours of tour departure.
  •  Cancellations made more than 48 hours prior to tour departure can be converted to a Gift Certificate for future use (up to 2 years).
  • Refunds will be subject to a 10% fee (plus gst).
  •  There are NO REFUNDS for absent participants, no-shows, or partial participation.
  •  The 50% Deposit for large group reservations is non-refundable