Cave tour reservation and cancellation policies

Reservations for cave tours must be paid in full at time of booking.
Adult tour participants (ages 19+) are required to sign a Legal Waiver and Release of Liability.
School groups or Scout groups must have a Parental Consent Form filled out for each underage participant.
Our reservation software, Singenuity, applies a 3% processing fee per booking (non-profit organizations exempted.
You can change the time or day of your booking (subject to availability) up to 24 hours in advance of your scheduled tour. A rescheduling fee of $7.99 (plus gst) will apply (non-profit organizations exempted).
Children 5-15 years old must be accompanied by an adult. Youth 16-18 years old can be signed in by an adult.
Helmets with headlamps are included on a guided tour.
View the What to Wear Video about clothing and footwear. NO flip-flops, sandals, or holey soles permitted.
Ensure all participants on your reservation are familiar with your Detailed Tour Description.
Tours proceed as scheduled regardless of weather conditions.
Minimum tour size of 2 participants plus guide required for all tours.

Cancellations will be accepted by email only (not by phone) reservations@hornelake.com.
No refunds for changes or cancellations within 24 hours of tour departure.
There are NO REFUNDS for absent participants, no-shows, or partial participation.
Cancellations made more than 48 hours prior to tour departure can be converted to a gift certificate for future use (up to 2 years).
Refunds will be subject to a 10% fee (plus gst).
The deposit for group reservations is non-refundable.