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CAVE TOUR RESERVATION and CANCELLATION POLICIES

**Tour Check-In is Required 30 minutes Before Tour**

Reservations

• All tour participants must agree to our Covid 19 Protocols
• Reservations for cave tours must be paid in full at time of booking
• Tour participants are required to sign a Legal Waiver and Release of Liability
• There is a $7.99 + tax Booking Fee per booking
• You can change the time or day of your booking (if space available) up to 48 hours in advance of booking. Change Fee of $7.99 (plus gst) will apply.
• Children 5-15 years old must be accompanied by an adult. Youth 16-18 years old can be signed in by an adult.
• Helmets with headlamps are included in Tour Rates
• View the What to Wear Video about clothing and footwear. NO flip-flops, sandals, holey soles permitted
• Ensure all participants on your reservation are familiar with your Detailed Tour Description
• Tours run rain, snow or shine
• Min. tour size – 2 participants plus guide

Cancellations

• Cancellations will be accepted by email only (not by phone) reservations@hornelake.com
• No refunds for changes or cancellations within 48 hours of tour departure.
• Cancellations made more than 48 hours prior to tour departure can be converted to a Gift Certificate for future use (up to 2 years).
• Refunds will be subject to a 10% fee (plus gst).
• There are NO REFUNDS for absent participants, no-shows, or partial participation.